Shipping & Returns Policy

At Prestige Collective, we are committed to clear communication regarding our shipping, exchanges, and refund procedures. By completing a purchase on our website, you confirm that you have reviewed and agreed to the terms outlined below.

📦 Shipping Policy

Order Processing

All orders are prepared once full payment has been successfully received.

• 
  Tracking details will be issued within up to 14 working days, although we aim to provide them within 7 working days whenever possible.
  
• 
  Working days exclude weekends and UK public holidays.
  

Estimated Delivery Time

After tracking has been issued, delivery typically takes approximately 7 working days

• 
  Standard total delivery time: around 14 days
  
• 
  In rare circumstances, delivery may take up to 30 days
  

By placing an order, you acknowledge and accept these estimated timeframes.

💰 Refund Policy

When Refunds Are Issued

Refunds are granted only if we have made an error, such as sending the wrong item.

Refunds will not be issued for:

• 
  Delivery delays within the stated timeframe
  
• 
  Change of mind or personal preference
  

Refund Processing

Approved refunds will be returned to the original payment method.

• 
  Please allow 3–5 business days after processing for funds to appear in your account (timing depends on your payment provider).
  
• 
  Shipping costs are non-refundable.
  

Where appropriate, we may offer a replacement or store credit instead of a refund.

⚠️ Payment Disputes & Chargebacks

To prevent fraudulent activity and protect our business:

• 
  Please do not contact us regarding delivery status unless the maximum delivery timeframe (30 days) has passed.
  
• 
  By purchasing from our website, you confirm agreement with all delivery estimates.
  

Any chargeback or payment dispute initiated before the maximum delivery timeframe has passed will be formally contested.

Evidence submitted in disputes may include:

• 
  This Shipping & Returns Policy
  
• 
  Order confirmation records
  
• 
  Tracking details
  
• 
  Courier proof of delivery
  

Delays that fall within our stated delivery window do not qualify for refunds or disputes.

Fraudulent or premature disputes may result in:

• 
  Permanent restriction from future purchases
  
• 
  Formal reporting and evidence submission to payment providers
  

📩 Contact Information

For all order enquiries, or general support, please contact us exclusively via our official social media pages.